Return Policy
Effective Date: 01 August, 2023.
Introduction
Welcome to Partyjoks! We are committed to providing you with quality products and excellent customer service. This Return Policy outlines the procedures and guidelines for returning items purchased from Partyjoks. Please read this policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns under the following conditions:
Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 2 days of receiving the order. We will replace or refund the item after assessment.
Incorrect Item Received: If you receive an item different from what you ordered, please notify us within 2 days of delivery. We will arrange for the correct item to be shipped or provide a refund.
2. Return Process
To initiate a return, please follow these steps:
Contact our customer support at info@partyjoksng.com within 2 days of receiving the order to inform us about the issue and request a return.
Provide your order number, a description of the issue, and any relevant photos if applicable.
Our customer support team will provide you with instructions on how to return the item.
3. Return Guidelines
Items must be returned in their original packaging, unused, and in the same condition as received.
All tags, labels, and accessories must be intact and included with the return.
Items that are personalized, customized, or special orders may not be eligible for return unless they are defective or damaged.
4. Return Shipping
For defective, damaged, or incorrect items, Partyjoks will cover the return shipping costs.
For other reasons, the customer is responsible for return shipping costs. We recommend using a reliable shipping method to ensure the return is received.
5. Refund Process
Once we receive the returned item and verify its condition, we will process the refund or replacement within 7 days.
Refunds will be issued to the original payment method used for the purchase.
6. Non-Returnable Items
Certain items are non-returnable, including:
Items without original packaging or missing parts.
Items that show signs of use, wear, or damage not caused by transit or manufacturing defects.
Personalized, customized, or special order items (unless they are defective or damaged).
7. Contact Us
If you have any questions, concerns, or need assistance with a return, please contact our customer support team at:
Email: info@partyjoksng.com
Phone: 08064961345
Thank you for choosing Partyjoks for your party supply needs. We strive to ensure your satisfaction and provide you with a seamless shopping experience.
Please note that this Return Policy is subject to change. The most up-to-date version will be available on our website.
